Kaffee Espresso – Service on the Go
Kaffee Espresso is a New Zealand owned company that specialises in free on loan self-serve, automatic coffee machines for the workplace, cafe, school lunch room, service stations and the office.
Having already used ACT! to manage their customers, service contracts and machinery via a custom solution Kaffee Espresso wanted to enable service technicians to record details of their service jobs on-site and have the data pushed to ACT! in real time.
Xact Software used the XData API to build a portal where service technicians could view the details of upcoming jobs, record the work done on-site using a tablet and send an email to another ACT! user with the job details embedded. Xact also built in the capability for service technicians to capture client signatures on the tablet (using a finger or stylis) and have this record to ACT! as an image.
Kaffee Espresso are looking forward to implementing this solution and expect that it will reduce data duplication and streamline their service capabilities.
>> View the Kaffee Espresso Website